Our Medjool Dates are certified with the followingcertificates:
GlobalGAP – for good practices in Agriculture
BRC Food- For hygene and food safety
We keep the dates at -18C until the time of shipment to maintain optimal quality. This way you always get fresh dates.
Dates can be stored at room temperature for several weeks. For longer periods we recommend to store them in the fridge / freezer
Dates are a natural product and we do everything we can to guarantee the quality. However, there are sometimes incidents that we can not see when packing. If you are not satisfied, let us know and we will find a solution for you
Returns & complaints
We guarantee the quality of our products. If something is wrong let us know and we will solve the problem for you.
For hygienic and safety reasons we can not accept returns of Medjool Dates. The legal 14 days return period is not valid when buying Medjool dates. Medjool dates are fresh fruit with limited shelf life and therefore can not be returned. Perishables food items can not be returned and are exempt of this EU law. If you buy Tahini you do enjoy the 14 days of which you can return the products for a full refund. (however you have to pay the shipment back)
We kindly ask you to send your complaint via e-mail. If possible please also include some pictures to show us the problem.
We try to resolve the complaint to everyone’s satisfaction.
Vliegerlaan 14, 7313 GR Apeldoorn
Tel- +31 (0) 64 8431863
After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.